Frequently Asked Questions (FAQs)
Orders & Shipping
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor its journey. You can also check the status by logging into your account on our website.
Q: What are your shipping options and costs?
A: We offer several shipping methods at checkout, with costs calculated based on your destination and order value. Details on current rates and estimated delivery times are provided before you complete your purchase.
Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. Shipping costs and delivery times vary. Please review the available options at checkout for your specific location.
Q: My order hasn’t arrived yet. What should I do?
A: Please use the tracking link provided in your shipping email for the most current status. If the tracking shows a delivery confirmation but you haven’t received your package, or if there is no movement for an extended period, please contact our support team for further investigation.
Returns & Exchanges
Q: What is your return and exchange policy?
A: We offer returns and exchanges for full-priced items within 30 days of delivery, provided they are in original, unworn condition with all tags attached. Sale items are final sale. Please initiate all returns through your account on our website.
Q: How do I start a return or exchange?
A: The easiest way is to log into your account, locate your order, and follow the instructions to create a return. You will receive a prepaid return label and instructions. For any issues, our support team can guide you.
Q: How long does it take to process a refund?
A: Once we receive your return at our warehouse, it typically takes 5-7 business days to process. You will receive an email confirmation once your refund is issued. Please note that it may take additional time for the refund to appear on your original payment method.
Products & Sizing
Q: How do your sizes run?
A: Our clothing is designed to fit true to age. For the most accurate fit, we recommend consulting our detailed size chart, available on every product page. The chart provides specific measurements in inches and centimeters.
Account & Website
Q: How do I create an account?
A: You can create an account during checkout or by selecting “Create Account” in the website header. Having an account allows you to track orders, save your information, and manage returns easily.
Q: I forgot my password. How can I reset it?
A: Click on the “Sign In” link and then select “Forgot your password?” Enter the email address associated with your account, and you will receive instructions to reset your password.
Q: Can I modify or cancel my order after placing it?
A: We process orders very quickly to get them to you ASAP. Please contact our support team immediately if you need to make a change. We will do our best to accommodate your request if the order has not yet entered the shipping process.
General
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and PayPal.
Q: Are my payment details secure?
A: Absolutely. We use industry-standard encryption and secure payment gateways to ensure all your personal and financial information is protected.
Q: How can I learn about new collections and promotions?
A: The best way to stay updated is by subscribing to our newsletter at the bottom of our homepage and by following us on social media. Subscribers often receive early access and exclusive offers.
Need More Help?
If you couldn’t find the answer you were looking for, please visit our full Help Center for more detailed guides and to contact our friendly customer support team.